FAQs

Frequently Asked Questions (FAQ)

 

Who we are?

StrapSize consists a team of watch enthusiasts. Watches are what we eat, sleep and breathe! We are here to provide watch strap solution to all watch enthusiasts out there no matter if you've just purchased a new watch or adding watch straps to your watch collection. You are always welcomed to contact us!



What are the estimated delivery times on my orders?

Please allow 2 - 4 weeks for delivery.

All of our products are dispatched within 3 business days but during peak times such as holiday seasons and public holidays this may be delayed slightly. We select a balance of the fastest and cost effective shipping offered. 

If by chance your item has not arrived within 20 business days please contact us with your email so that we may assist you regarding the status of your order. Orders depending on the destination in the world might take longer due to couriers and customs inspections so please take this into consideration should your order not arrive within the usual 30 days.



Which Currency is used on your site?

StrapSize exclusively uses the US Dollar (USD). However, international payments are automatically converted when paying via PayPal®.



Do you accept PayPal®?

Yes! We accept PayPal® as a payment method as well as all major credit cards for your convenience.



How do I contact you?

We’re here to help! Please feel free to send us an email at matters@strapsize.com if you have any questions.